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Our Policies


Customer service is important to us. We want your booking experience to be fast, friendly and most importantly secure.

Privacy Policy
Heart & Soul Celebrations is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalize your shopping experience with us; that's all.

Security Policy
When booking through Heart & Soul Celebrations your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and it is again encrypted using encryption algorithm, which is at least 64-bit. 128-bit SSL encryption is approximated to take at least one trillion, trillion years to break.
If you have any questions regarding our privacy policy, please contact us at info@heartandsoulcelebrations.com

Pricing Policy
Heart & Soul Celebrations is committed to giving you the best possible price for all our services and accommodation. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) when applicable.

Information Collection
We collect information through our Web site at several points.  We collect the following information about primary visitors:

Information submitted on our web site and when using our booking service.
Registered users may receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications and you may request at any time to stop receiving our communications by sending us an email
We may share data with the following third parties: financial institutions or information required to make a flight or accommodation booking which need to be engaged to provide our services to you.  These third parties will use the information as follows: to facilitate payment services and to enable us to perform our services.
We may offer links to other Web sites.  Please note: When you click on links to other Web sites, we encourage you to read their privacy policies.  Their standards may differ from ours.
If our policy on information collection or uses changes, we will update this privacy policy page.

Access to Information
Heart & Soul Celebrations strives to maintain the accuracy of our information. Users may contact us about any inaccuracies they may find.  Users may delete their information from our database by sending us an email.

Problem Resolution
If problems arise, users may contact us by email or phone. We are committed to resolving disputes ASAP.

Disclaimer
Although as mentioned we will take all care and make all effort to keep your information private however, we will not be held legally responsible for any breach as the information may be divulged to other parties eg. for flights or accommodation which has been obtained by methods which are beyond our reasonable control.
If you have any further questions about privacy or security, please contact us by sending an email to: info@heartandsoulcelebrations.com


FREE 1st Meeting

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We were so happy with how it all turned out, and people are still commenting on how lovely and personal the service was, and how different it was to more traditional services. The rest of the day was so wonderful as well. We can't thank you enough for making the process fun and intimate and for your care throughout.

Karolina and Julian (July 2015)

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